TOP CUSTOMER FAQs

Customer FAQ – Design Roof Services LLC

  • How long will my roofing project take?

    Most homes take 1–3 days; commercial projects vary by size.

  • Do you offer free inspections or estimates?

    Yes — we provide free inspections with photos and written estimates.

  • Are you licensed and insured?

    Yes. NM GS-21 License #393764 with full liability & workers’ comp.

  • What materials do you install?

    TPO, shingles, metal, coatings, BUR, repairs, and commercial systems.

  • Do you offer warranties?

    Yes — manufacturer + workmanship warranties.

  • Can you work with my insurance?

    Yes — full claim assistance and adjuster coordination.

  • Repair or replacement?

    We provide photos and recommendations so you choose confidently.

  • Service area?

    Eddy, Lea, Chaves, Otero, Lincoln counties.

  • Causes of leaks?

    Wind, UV, hail, flashing issues, and aging materials.

  • Payment options?

    Cash, check, ACH, credit card, insurance proceeds.

  • Maintenance programs?

    Yes — our RAMP maintenance system.

  • How soon can you start?

    Typically 1–2 weeks

  • What makes DRS different?

    Licensed crews, strict QC, supplier-verified materials, fast communication.

  • Cleanup?

    Yes — full debris cleanup and magnetic nail sweep.

  • Do you use subcontractors?

    No — only trained DRS crews.